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Installation guides

Below you can browse simple installation guides that will take you through the process of implementing BlinkToolbar on your website. Guides are divided into sections:
1) Registration and JavaScript implementation.
2) Live support installation guide.
3) Feedback tool implementation.
4) Deep link creation.

1) Registration and JavaScript implementation.

If you already have an account configured, you can scroll down to other tutorials.
  • Step 1. Registration

    First you need to Register . Your account will be instantly created. You will receive confirmation email with the link to activate the account. Then you will be able to start implementing on your website.

    Sometimes spam filters block automated emails. If you do not find the email in your inbox, please check your spam filter or bulk email folder.

  • Step 2. JS snippet

    Now you need to add your website into the system. On the configuration page, click button to create website profile. The website configuration window will appear. Please fill in the form and press "Add new site" button.

    Your domain name will be displayed in the list of available websites.
    You need to put the javascript snippet into your template. Click "Get Code" button and paste the code into your website between <body> and </body> tags.

2) Live support Installation guide.

  • Step 1. Enabling Live support

    You registered your account, added first domain into the system and pasted JavaScript snippet on your website. Now it's time to add Live support to your website.
    Click on the Live Support link in the main navigation menu.

    To Enable Live support click on the button:

    Now you need to create some support operators. Proceed to Step 2.

  • Step 2. Creating New Operator

    You need to create support operator if you want your website visitors to communicate with them. BlinkToolbar uses XMPP (Jabber) protocol to pass all the user communications from the website to the operator. XMPP is widely used by many companies including Google. If your operator already has an account you are good to go, if not you need to create an account.

    To create new operator click button. "Contact Name" is the name of the operator that is going to be visible by the user. "Communicator User" is the login you are using on your IM client. In Gmail it would be your email address.

  • Step 3. Operator account verification

    To prevent abuse of the system you need to verify your operator account. First you need to add by sending him an invitation. System will automatically accept it.
    All you need to do now is send verification chat message to That message is displayed next to your operator in the Live Support admin.

  • Step 4. Display configuration

    Once you have live support live and working you need to configure the display of a bar. Click to open display configuration options. It allows you to change, button position, text, "Stick" (should it be connected to the othere elements on the bar), icon and overlay size. On the right hand side of the configuration there is a preview so you can always check how the toolbar will be displayed on your website. Remember to press button once you personalized your toolbar.
  • Step 5. Chat customization

    Now it's time to customize your Chat window. BlinkToolbar allows you to configure welcome messages, operator image and your company logo.
    By clicking the button you will be able to configure welcome messages and images displayed when user clicks on a live support link on your website.
    allows you to set welcome message for the operator. You include fields in it and they are going to be replaced with corresponding data: @contact_name@- support user name, @first_name@ - user first name, @surname@ - user last name. allows you to set operators avatar

4) Deep link creation.

BlinkToolbar gives you ability to put links to any page on the Internet on your bar. You can manage toolbar links by clicking the main menu link: Connect with others.
To add new link to your toolbar click button. Form will appear with two fields to enter:
Button Text - the text you want to be displayed on your toolbar
Site URL - where should the click redirect to (including protocol eg: http).
Now you can change change, button position, text, "Stick" (should it be connected to the other elements on the bar), icon or the way it should be displayed.